Return & Refund Policy
We are a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at email@example.com and provide a clear photo/video showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, we will not be held responsible and will not offer replacements or refunds.
To start a return, you can contact us at Returns@urabeofficial.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Remember, all products are unique and produced only once ordered. This also means that returns and exchanges are not guaranteed if you ordered the wrong size, or color, or simply changed your mind.
However, we understand that mistakes happen, so if you have a legitimate reason for wanting to return an item, shoot us an email at firstname.lastname@example.org and we will be happy to work with you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.